Privacy Policy

Last updated July 1, 2015

Robert Michael Gems wants you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with us is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect. Any reference to our “Web Site” includes our Robert Michael Gems website, mobile applications and other software, and any reference to our “Services” includes our Web Site, mobile applications and other software, customer service phone line and other shopping or product services offered by Robert Michael Gems.  By using our Services, or sharing your information with us, you are consenting to and accepting this Privacy Policy. This Privacy Policy is incorporated into our Terms and Conditions.  If you have any questions or concerns regarding this Privacy Policy please email us at rm@robertmichaelgems.com or phone us at 303-638-5000.

Robert Michael Gems will occasionally update this Privacy Policy. When a revision is made we will revise the “last updated” date on this page. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.  Your continued use of the Web Site following the posting of changes or modifications to our Privacy Policy will constitute your acceptance of such changes or modifications.

Information You Provide

At various times, you may decide to provide us with your personal information by creating an Account with us by purchasing products from us. You should know that we receive and may store all personal information that you provide to us. You can choose not to provide certain information, but then you might not be able to purchase products. In this policy, “personal information” means any information by which you may provide to us, including, but not limited to, a first and last name, phone number, physical address and or email address. In addition, we may collect information about your purchases, billing address, shipping address and card and or PayPal nformation only to the extent necessary to complete a financial transaction and ship products to you.

We may use the information we collect about you only to:
• Facilitate your purchases and provide the services you request
• Confirm and track your order
• Respond to your comments, inquiries and requests
• Compare and review your information for errors, omissions and accuracy
• Prevent and detect fraud or abuse
• Provide and improve our services and product offerings, and develop new ones
• Improve marketing and promotional efforts, and overall customer experience
• Other uses with your consent

We DO NOT collect any information from “Cookies”, a small file that resides on your computer, mobile phone, or other device.

Accessing and Updating Your Information

If you have created an Account you can review and change personal information relating to your Account at any time by logging on to your account.

Choice: Opt-In / Opt-Out

We have established an email notification list for use in distributing information about us, articles written by us and information about upcoming Shows that we attend.  You may be added to this list only by Opting-In through our Web Site or other processes.  Once you have Opted-In, you may Opt-Out of receiving these email notifications by emailing us at www.rm@robertmichaelgems.com and include the word “Opt-Out” in the Subject line.

Opting out of these communication with us does not affect our communications with you via telephone or email related to your orders with us or other transactional emails.

We may share your information only as follows:

Service Providers: We use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, and webhosting.

Compliance with Law and Fraud Protection: We may disclose your information: (1) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person; and (3) to other companies and organizations for fraud protection and risk reduction.

Children under 13
Robert Michael Gems does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems immediately.

Security

We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure.  While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us. Nevertheless, we are in full compliance with the Payment Card Industry (PCI) Data security standards, regulations and requirements.

How to Contact Us

If you have any questions or comments about this Privacy Policy,
1) Send an email to rm@robertmichaelgems.com,
2) Call us at 303-638-5000, or
3) Send a letter / note to Robert Michael Gems & Jewelry, LLC, 3871 Black Feather Trail, Castle Rock, CO 80104.