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Terms & Conditions

These terms and conditions apply to the Robert Michael Gems & Jewelry, LLC (“Robert Michael Gems”) Web Site located at www.robertmichaelgems.com. Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE WEB SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.  These Terms and Conditions govern your use of, and any purchase from, the Robert Michael Gems Web Site, and constitute an agreement between you and us. We reserve the right to change or modify any of these Terms and Conditions or any policy or guideline of the Web Site at any time, and in our sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Web Site. Your continued use of the Web Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

 

Product Descriptions and Pricing

At Robert Michael Gems, we make every attempt to ensure that our online catalog is as accurate and complete as possible.  However, on occasion we may inadvertently display or describe our products incorrectly due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur.  If you purchase a product that identifies the listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at 303-638-5000. 

In order to give you the opportunity to view our products in great detail, many of our products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item.  We provide a carat weight on the majority of our products using our own scales.  Please be aware that the carat weight may vary 0.05 carats from stated weight.  Additionally, we provide the measurement of our products based on our own tools. Slight tolerances may be accounted for based on finishing during the manufacturing and as such a tolerance of 0.25mm may be encountered.

 

Shipping

Shipping and handling costs are based on your total order amount.  All items purchased will be mailed using either Federal Express or USPS First Class Mail within 2 business days of receiving your online order and total payment. If you prefer a different method of shipping, please contact us prior to ordering so we can adjust the shipping method. 

An email with the Tracking Number will be sent to you when your items have been shipped.

BUYERS ARE RESPONSIBLE FOR ENTERING THE CORRECT ADDRESS AND INFORMATION UPON OPENING AND USING AN ACCOUNT AND AT TIME OF PURCHASE.  Please make sure the shipping address is correct before placing your order. We aren’t responsible for shipments that have been misdirected due to incorrect address entry.  We are not responsible for lost or stolen items.  However, should your purchased items not be received within the time frames identified above, please contact us so we can work together to track down the package.  If you do not receive a tracking number at the e-mail address with which you provided during the Account opening or purchase process, please contact us with your order details and we will gladly assist you in locating your tracking number.

Refunds and Exchanges

Thank you for your business. We certainly want you to love your jewelry. If you are in doubt, or have questions, please contact us with any concerns you have before purchasing.  We make myself available during regular business hours (Mountain Time) to answer questions. The fastest way to contact us is by calling 303-638-5000. 

If, for whatever reason, you are dissatisfied with your purchase you may return it for a full refund of the item returned, minus our shipping costs, subject to all conditions listed below.  Please read all conditions. If conditions are not met, we reserves the right to refuse the return.

  • Returned items should be sent to Robert Michael Gems & Jewelry, LLC, 3871 Black Feather Trail, Castle Rock, CO 80104.

  • Return requests must be received in our offices within 20 business days of the purchase date (date of your order).

  • Returned items must be unused and in the same condition the item was sent.  We will not honor refund requests on any item which have been worn and / or show any signs of use or alteration.

  • Please note that Earrings are non-returnable due to hygienic reasons.

  • Special order products are non-refundable.

  • In the event an item is missing or damaged in transit to you, you must send us an email or notify us by phone at 303-638-5000 within two calendar days of receipt of merchandise.  You will also need to return the original shipping package and all original packing material for evaluation purposes.

  • Once a returned item passes our quality inspection and is fully processed for refund, it typically takes 3 to 10 business days for the credit to reflect on your account. This timeframe begins once we send you an email confirming we have received your package and it is returned to our inventory.

  • Refunds will be posted against the card or account used on the original purchase.

  • The purchaser will be responsible for all return shipping and insurance fees.

  • Shipping charges, including Special Handling and any other related costs, are non-refundable.

  • Please do not ship returns C.O.D.  Items returned C.O.D will be refused.

  • Robert Michael Gems & Jewelry, LLC is not responsible for lost or damaged of items you return to us.

 

Cancel or Change an Order

If you would like to change or cancel an order please call us immediately at 303-638-5000.  We will attempt to accommodate order changes to the extent possible prior to shipping. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped.  However, you may return the items upon receipt by following the Refund and Exchange Policy.

Payment

We accept Visa, MasterCard, Discover and American Express.  Once you place an order, an authorization is held on your account. When the order is processed, your entire purchase is charged to your credit card.

Site Content

The Web Site and all content and other materials, including, without limitation, the Robert Michael Gems logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Robert Michael Gems and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

 

Use of the Site

You are granted a personal, limited license to access and use our Web Site and to print to hard copy portions of our Site Material for your personal, private and non-commercial use only.  Images of Robert Michael Gems products may not be used under any circumstances and is strictly prohibited.

Any use of our Web Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Robert Michael Gems, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Third Party Content

We may provide links to web pages and content of third parties ('Third Party Content') as a service to our customers who may find interest in the various topics.   However, we do not monitor or have any control over any Third Party Content or third party Sites. While we may find the Third Party Content of interest, we do not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Users use these links and Third Party Content contained therein at their own risk.

 

Disclaimer of Warranty

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY ROBERT MICHAEL GEMS, THIS SITE, THE CONTENT CONTAINED HEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE "PRODUCTS") ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ROBERT MICHAEL GEMS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR WEB SITE.  ROBERT MICHAEL GEMS DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. ROBERT MICHAEL GEMS DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

IN NO EVENT SHALL ROBERT MICHAEL GEMS, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR WEB SITE, THE PRODUCTS, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM ROBERT MICHAEL GEMS, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO ROBERT MICHAEL GEMS’S RECORDS, PROGRAMS OR SERVICES.

Applicable Law and Venue

These Terms and Conditions and your use of this Web Site will be governed by and construed in accordance with the laws of the State of Colorado. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Douglas County, Colorado and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

How to Contact Us

If you have any questions or comments about these Terms and Conditions Policy,

1) Send an email to rm@robertmichaelgems.com,

2) Sell us at 303-638-5000, or

3) Send a letter to Robert Michael Gems & Jewelry, LLC, 3871 Black Feather Trail, Castle Rock, CO 80104.

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